Frequently Asked Questions
Why FAQs?
Find answers to common questions about InBCA medical examination devices and health measurement systems. This FAQ covers height and weight measurement, body composition testing, electrode contact, network connection, IP settings and data upload issues. If the problem persists after following the recommended steps, please contact the InBCA support team.
Why does the device display the same height value?
Why is the height measurement unstable or significantly different between tests?
Why is there no height reading or a large deviation in the height measurement?
Why the weight is unstable, and the results are quite different?
Why the same weight, the measurement result is heavier or lighter?
Why does the device require a second measurement during body composition testing?
Why does the device show an error and return to the main interface during body composition testing?
Why can’t the device connect to the local area network?
Why it is Unable to obtain IP address?
Why can’t the device upload or receive data?
