Frequently Asked Questions
The protective film on the height measuring probe of the new machine has not been removed. Please remove the protective film.
The machine is affected by strong electromagnetic interference. Move the machine to 10 meters away from the original location to observe the measurement results.
Incorrect Standing posture during measurement will cause height measurement incorrect. Re-measure with correct Standing posture.
The machine is affected by strong electromagnetic interference. Move the device away from the area, re-measure and observe the measurement result.
There are heavy objects on the weighing pan when starting up，Remove heavy objects and restart；The weighing pan is jammed by objects，Remove objects.
Poor contact between human body and electrode. Maintain a proper standing posture during the measurement to ensure that the electrode is in good contact with the human body, and do not move randomly. Please be barefoot on weight pan according to the instructions.
Human body is in abnormal contact with the electrode or the power cord is broken.
Barefoot on weight pan according to the instructions, to ensure that the hands and feet are in contact with the electrodes. Replace the power cord.
Please check whether the network line is normal.
IP address is manually assigned. Please ask the network administrator to set the IP address.
Service mailing address is incorrect or Server request rejected. Rewrite the data receiving server address or Please contact the network engineer to check the problem